Refund policy

AwaikenU Returns & Money‑Back Guarantee

We’re unable to accept returns of our collagen and other ingestible supplements once they’ve been dispatched. Because they’re consumable products, we can’t restock or resell them once they’ve left our facility, this is for quality control, hygiene, and customer safety reasons.

However, our 60‑day money back guarantee does apply if you can demonstrate that there have been no visible results after 8 weeks of consistent use. If you’d like to discuss this or begin a claim, please email our customer services team at info@awaikenu.co.uk.

Subject to our terms and conditions, we are able to accept returns of our non‑ingestible products. If you have an issue with your order, or you think something may have gone wrong, please let us know and we’ll be happy to look into it for you.

We hope you love our products as much as we do, but if for any reason you’re unhappy with your purchase and would like to return it for a refund, please email us at info@awaikenu.co.uk.

Returns Made Easy

You can return a product if:

  • It arrives damaged

  • There is a fault

  • You’ve simply changed your mind*

*As long as the product is unopened.

If you’ve received your order but you’re unsure whether the product is right for you, or you’ve changed your mind, please email us at info@awaikenu.co.uk and our team will guide you through the next steps.

Please include your order number and reason for return.

We recommend using a signed for and tracking service in case the parcel fails to reach us for whatever reason.

Please note that returns will need to be sent to the following address: AwaikenU, South Eudon Cottage. Eudon George. Nr Bridgnorth. Shropshire. WV16 6AJ

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@awaikenu.co.uk

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged in transit or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at info@awaikenu.co.uk

Jules & Nicky